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Shipping and Returns

CANCELLATION PERIOD / TIMEFRAME
We have a no questions asked returns policy for all new items. Vintage hand-made unique Kimonos are NOT eligible to be returned and are excluded from our returns policy!  You can return an item within 14 days for a refund or and exchange.
 
SHIPPING AND PACKAGING COSTS 
Shipping within Germany - 5 Euros flat-rate for all purchases under 150 Euros
Free shipping for all orders over 150 Euros
 
Shipping within Europe - 12 Euros flat-rate
Shipping worldwide - 28 Euros flat-rate
 
IMPORT AND TAXES
All international purchases are shipped on a DDU (Delivery Duty Unpaid) basis. This means all displayed prices are exclusive of all taxes and duties, as well as UK VAT. 
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
 
DELIVERY CHARGE ON RETURNING GOODS
All postage costs for returns are the sole responsibility of the customer. Modern Archive will not refund postage costs for returns.
As we are small company we hope to be able to re-visit this policy in the future.
 
DAMAGED / DEFECTIVE / INCORRECT GOODS
If your order has been delivered to you in a damaged state, is defective or we have delivered incorrect goods, please contact is immediately at info@modernarchive.de so that we can 
arrange an exchange or refund for you.
 
RETURNS EXCEEDING THE 14 DAY CANCELLATION PERIOD
If a return is received by us outside of the stated 14 day returns period, the return will be understood as being non-compliant with our
terms and conditions and you may not be eligible to receive a refund or exchange.
 
POLICY ON RETURNING GOODS
We have a 14 day no questions asked returns policy. If you would like to return or exchange an item please contact us as soon as possible via 
info@modernarchive.de so that we can supply you with the correct returns information.
You have 14 days after receipt of purchase to return and item to us for a refund or exchange
All returns must be shipped to us using a trackable shipping method.
The cost of returns shipping is the sole responsibility of the buyer. Modern Archive will not cover the cost of shipping for returns or exchanges
All items must be returned unworn with original tags attached. If the returned item has been worn or damaged we will not be able to offer you a refund or exchange
Once your return has been received by us, please allow up to 4 days for your package to be processed
All refunds will be reimbursed via the original payment method used.
 
HOW TO REQUEST A REFUND OR RETURN
Please contact us as soon as possible via info@modernarchive.de if you would like to return or exchange a purchase.
We will send you the returns address and any additional information required once the request has been received.

 

WIR SIND FÜR SIE DA
Wenn Sie Fragen zu Ihrer Bestellung haben oder generell zu unseren Produkten, kontaktieren sie uns gern! Schreiben Sie uns jederzeit eine Email.
Wir sprechen Deutsch und Englisch und freuen uns, wenn wir Ihnen weiterhelfen können.
Vintage hand-made unique Kimonos are NOT eligible to be returned and are excluded from our returns policy!
KONTAKT
info@modernarchive.de
RÜCKSENDUNG UND RETOUREN
Sie können Ihre ungetragene und unbeschädigte Bestellung innerhalb von 14 Tagen an uns zurück schicken - ohne Angaben von Gründen.
 
RÜCKSENDUNGEN
Falls Sie eine Bestellung zurück schicken möchten, kontaktieren Sie uns bitte via info@modernarchive.de damit wird Ihnen die rücksende Adresse
zuschicken können. Bitte beachten Sie das die Porto kosten für Rücksendung von Ihnen zu tragen sind.
 
WAS KOSTET DER VERSAND?
Bis zu einen Warenwert von 150 Euro betragt der Versand innerhalb Deutschlands pauschal 5 Euro
über eine Warenwert von 150 Euro ist der Versand innerhalb Deutschland für Sie kostenfrei
 
Für denn Versand innerhalb Europa berechnen wir Ihnen eine pauschal Versand kosten von 12 Euro
 
Für denn Versand weltweit bzw außerhalb Europas berechnen wir Ihnen einen pauschal Versand Kosten von 28 Euro
 
WEITERE ABGABEN UND ZOLL
alle Länder und Gebiete die nicht in der Landesgruppe Europas zugeordnet sind. Bitte beachten Sie, dass bei grenzüberschreitende Lieferung weiter abgaben, etwa
in Form Zöllen anfallen können, die von Ihnen zu tragen sind.